Overview

Introduction

The Manage Problems and Incidents module provides you with the instruction and server hardware to develop your hands on skills in the defined topics.

This module includes the following exercises:

  1. Manage Problems in Service Manager
  2. Manage an Incident

Exercise 1 - Manage problems in Service Manager

In this exercise, you will learn the following in System Center 2012:

  • Create a problem record using console
  • Create a problem in incident view
  • Edit a problem record
  • Resolve a problem record
  • Link an incident to a problem record

Exercise 2 - Manage Incidents

In this exercise, you will learn the following in System Center 2012:

  • Create an incident view
  • Create incident in the incident view
  • Modify an existing incident
  • Create a Parent Incident from an Incident Form
  • Troubleshoot an Incident
  • Resolve an Incident

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