Primary Objective of Problem Escalation

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Q: What is the primary objective in problem escalation?

a. Improve customer satisfaction

b. Optimize the number of skilled personnel

c. Ensure the correct response

d. Prove that the IT staff is competent

Show Answer

A: The correct answer is C.

Breakdown: Problem escalation is used to ensure that the problem is analyzed by a competent individual with the proper training.

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