Time
3 hours 24 minutes
Difficulty
Beginner
CEU/CPE
4

Video Transcription

00:00
Welcome back to the county. A project plus P K +004 Does your instructor member Hilario
00:07
now I'm gonna be looking at challenges in communications. Our main learning objective is howto deal with communication challenges. As we looked at in our previous lesson,
00:20
there's a communications plan and there are ways in where you communicate. You have the different target groups, the different target users or or individuals. You have a way off media
00:36
to communicate with them, how frequently you're gonna be communicating with them and finally, the amount or the level of detail.
00:45
Now, some of the indirect components off the communications Some of the challenges could be part off the project team or within the team itself or with vendors off the project. Since these are not directly stakeholders
01:02
and it seems not all the time they hold
01:04
a role or say
01:07
you have to deal with them as they could affect the outcome of a project.
01:14
So they should be treated as state's whole stakeholders. A swell.
01:19
So let's look at the different approaches.
01:22
The first approach is confrontation or problem solving. This doesn't mean that you're gonna be fighting with you're gonna be taking the problem head on. You want to make sure that the problem is defined,
01:34
addressed and you look for a satisfactory outcome.
01:41
So in this one, you look for face to face meetings to reach an agreement where all the parties involved sit at the table and everyone has a satisfactory or sees a satisfactory outcome. In terms of this, this is called the win win outcome. This is used when both parties need to win.
02:01
Trust is present in time is sufficient. So this also brings about one interesting point.
02:13
The presence off the parties, the ability for them to make eight the trolls that they have on each other, and and you as a mediator and as well as the amount of time that you have available will define also different strategy. So let's look at a different one, smoothing or accommodating.
02:30
Use this one when you need to minimize the actual problem.
02:36
In this one, confidence, not always resolved, is just pushed to the side, and when we try to do is convince the parties involved that individual or ambitions and interest must have to be sacrificed for the success of the project.
02:53
We could say this is a lose lose outcome because not necessarily anybody wins. Because here the goal is a primary,
03:00
a target that needs to be addressed.
03:05
We can use it when stakes are low. In other words, the conflict does not represent a major issue to the overall project. And also because you need to gain time. Uh, conflict could slow down the actual performance off a team.
03:23
So if we remove conflict from that
03:25
for as a factor, then we will have more time to use it in a productive way.
03:32
Another one is compromising
03:36
similarly to the previous one that we looked at in where you come fronted the issue head on. Compromise is similar in this one you are negotiating.
03:49
You are finding a way where everyone has to give up something in mortar for both off them to win. So we could say compromising its a combination between confrontations moving in where you do not look away at the problem from the from.
04:06
But instead of confronting it, you ask them to give in and give up on something s o. Everybody wins. So there's a degree of satisfaction by your parties. And as we were mentioning both parties need to wean
04:23
and the reason for off to addressing it with compromises because otherwise it will be a deadlocked
04:29
situation and we need some sort of tiebreaker. And in this one we also want to maintain a relationship.
04:39
Another one is forcing or controlling in where you exercise your authority, um, and is sort of similar to wonder we have seen before. But in this one, the problem is addressed in a head on way. But it's just one side that gets satisfied.
04:58
We'll lose outcome.
05:00
Um, it could be us a project manager, but definitely the project has to is the point is to have it executed. So this is call a do or die moment
05:12
because you either take this a brought or or direct decision, regardless off what the parties involved. We benefit from this. You want to make sure that the project does not stop because of states are high.
05:31
Maintaining relationships isn't any concern as a consequence. So you remained up with partners or vendors that will not work with you again just because of this specific situation.
05:47
It's sad, but it's true, but it is how it is. Another one is withdrawing and interesting. This one is similar to compromise because you are trying to minimize the issue. But in reality you are pushing the issue thio to us long as possible
06:06
because you want to make sure that you are not influenced. Neither influence anyone in any specific direction.
06:15
Withdrawing it's a temporary solution is nothing that we should. It's like waiting for things to happen on their own, which doesn't happen. So
06:25
in this way, by avoiding withdrawing the problem or or the disagreement or the conflict. You are trying to avoid friction, to create a different situation.
06:36
This one is no. We know it's not a loose, loose. It's a no win outcome because at some point, and once we have to be addressed something somebody's gonna win. Sometimes you lose.
06:47
So in this case, us, we were mentioning. We need to remain neutral.
06:53
We assume that the problem will go away, but we know it's gonna come back, and we need to gain time.
07:00
Finally, we have collaboration. This one is the most interesting. Um, befall is in. We're all hands on deck type of approach. Everyone has a different point of view, but everyone's opinion is valued and the differences are bridged
07:18
any some way off,
07:20
sort of compromising, but in a more positive way.
07:24
So this one is a win win outcome similar to compromise in. Basically, they are both working towards the same goals, even though they have different views they work, are interested in achieving the same goals
07:39
in this trust has to be present, and it's a factor
07:43
in time is also sufficient.
07:46
Now that we have reached the end off this section, we have evaluated
07:53
the different
07:55
factors that the different challenges that are present
08:00
in the communications process within a team within the stakeholders within the different third parties involved, um, this we wrap it up with this section and looking forward to seeing you in our next uh, listen.

Up Next

CompTIA Project+ (PK0-004)

The CompTIA Project+ course take students through a project’s lifecycle, introducing them to the knowledge and skills that are required to collaborate in project environments. Upon Completion, students will be prepared to pass the Project+ certification exam.

Instructed By

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Humberto Hilario
Information Security Manager and Director of Education at PC AGE Career Institute
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