Video Description

This lesson focuses on executing, monitoring and controlling and offers a summary of the module. Controlling communications is the process of monitoring and controlling project communications to ensure they meet stakeholder communication requirements. In summary, the important thing to remember with communication is the channel of communication formula N x (N-1) /2 and to understand the process of communication between a sender and receiver (encoding, decoding, noise and feedback). [toggle_content title="Transcript"] Manage communications is the second process within the communication knowledge area. This is performed under executing. Manage communication is a process that gathers information needed to create, distribute, store, retrieve and dispose project information. This enables timely and effective communications between project stakeholders and creates the project communication and project management plan updates. The key input to manage communications are communication management plan, work performance reports. This is your weekly reports, your monthly reports, your statistics, anything that you are communicating out. Tools are communication technology, communication models, communication methods, and information management systems and performance reporting . Information management system can be something like share point, Microsoft project. Then the others we have covered in the previous process. Control communication is the final process, within the communication knowledge area. Control communication is the process of monitoring controlling the project communications to ensure they meet the stakeholder communication requirements. This process ensures optimal information flow and creates work performance information and change requests. The output for this is you are providing your weekly reports, your statistics and you are monitoring to make sure that these things are actually being done. Change requests is if you are trying to change the way how communication is done on a project. Example is we used to have weekly meetings during my major project. We decided that weekly meetings were happening too much to report the status. We ended up going with every other week. The inputs to control communication are the project management plan, project communications, issue log. This is reporting problems that have occurred or it could be listing possible future promises. The issue log will tell who is responsible for that action and you look at the timeline of what needs to be handled by. Work performance data, the other tool is expert judgement. Expert judgement is very common amongst a lot of the processes, in this case it is having the knowledge of when to communicate and to who. This concludes the communication knowledge area. This is probably the shortest out of all the knowledge areas. The biggest takes from this knowledge area is to know your formula of n times n minus one divided by two. And to know how the communication channels and to understand the drawing that I drew of the sender, a receiver and the median and what communication between them entails. So encoding, decoding, noise and feedback. [/toggle_content]

Course Modules

Project Management Professional (PMP) - PMI

Instructor Background