Time
3 hours 24 minutes
Difficulty
Beginner
CEU/CPE
4

Video Transcription

00:00
Welcome back to the gum T A Project plus P. K +0004
00:05
Does your instructor verily Lariam?
00:08
Now we'll be exploring. Quality management is gonna be a bit of a long section or listen.
00:15
Quality management deals with a number of factors in heron and external to the project.
00:25
So what explored quality management quality management is the processes, tools and techniques that were used to ensure that the results, all the projects, the product or service is
00:39
satisfy these stakeholders requirements.
00:44
As I was mentioning, quality management has different factors. Internal ex servant
00:50
um but this have to be managed. How do we manage quality? There are three areas that have to be addressed. The plan,
00:59
the control and the assurance
01:02
Quality planning
01:03
is
01:06
similar to risk planning
01:07
in where you are line the different stakeholders,
01:11
their interpretation of quality
01:17
and how each activities will be performed toe. Achieve this result. Invisible finds what satisfaction means for each of these stakeholders,
01:29
and it will also help you establish the acceptance criteria when presenting their finished prompt.
01:38
It also helps you assigned oversight in management responsibility as you break down the different quality areas.
01:49
The next one is quality control. Quality control is, ah, continues process. He basically health those visualized. One needs to be measured.
01:59
One man treats are going to be used for quality,
02:01
for performance, for the project, for the business and finally, for the acceptance off the customer.
02:10
So quality control will introduce the different, um,
02:15
indicators that will go and use with to make sure that our products during pro during the execution off the project are be manufactured with the level off quality expected by these different factors.
02:35
Also, we have quality assurance. Quality assurance is different from quality control because but control is
02:46
around the the product itself, where US assurance is the process.
02:53
So we define, um, if it's fit for the purpose, if it's right for the first time, we use peers to review, we was testing. We use focus groups and then we finally do a quality review.
03:08
Quality assurance will help us analyze if how we do how we produce
03:17
produces the quality, delivers the quality that the project, except expect where squalor control is just focusing on the
03:27
finished problem. This one is how you perform, how you manufacture it.
03:35
Finally, we have Colin requirements and this is something that is interesting. And although it's not part off, the off the controller reassurance is embedded,
03:46
and this one addresses a different
03:49
challenges. That quality will face ongoing basis errors, false box failure or defect.
03:57
And this is
03:59
they are in a in a in a way, in a chain. On error
04:02
could produce a fault. Depending on the conditions.
04:05
A fault could become a bug, which means is repeatable and it could be exploited. Failure means that the product
04:15
good result in a non compliant product. But a defect is something that is
04:24
going, going leap happening throughout all the products manufactured.
04:29
Finally, there's a question. Is this possible or impossible? What could be fixed? What could be addressed? What could be, um,
04:36
corrected before it becomes an effect.
04:41
So we're looking at, uh, we are manufacturing. Yeah, no shirts. We'll look at error will be that we use the diff a threat off a different color
04:53
instead of why we chose blue. And it looks odd in when I'm suing my fat move. My shirt
05:00
Ah, focus be that the the thread that we're using was off poor quality. So it breaks every now and then so the bottoms of the shared come off loose for no apparent reason.
05:14
Above would be that the way that the bottoms are sewn into the shirt is not in the line. Is not a line with, um, with the holes on your side of shirt.
05:26
Ah, failure would be that the product does not meet the quality criteria. Where said, the fact is that all the products have been ongoing. Lee different source off issues that make it fail, the criteria so possible or impossible here will be the fight
05:45
as what could be corrected
05:46
versus what cannot be corrected
05:50
compliance standards. This is a just like us, like a stare like going through oversteps. There are different compliance standards. Some are self imposed Somare external.
06:01
Your state may play a big role in here, depending on what you're manufacturing, they interfere you belong to and their requirements specific. There could be also federal, which supersede to an extent the state,
06:15
um,
06:17
do not understand by any chance that if there is a any of the if if in any specific
06:28
criteria, one of them allows or does not have an emphatic criteria to be evaluated, that does not disqualify the states or internal criteria. In other words, because the same criteria is not in alignment
06:45
throughout the general state or federal or even international. It does not mean that you can do and get away with it because it's not written. It doesn't mean that he's allowed.
06:57
Try to always observe the highest criteria standard
07:02
with a more strange and one
07:04
violently. Have I t a. L. Even though I t. I. O is specific to
07:09
information technology and service management service delivery.
07:13
Most off the projects that we could be involved would be relating suffer developments off a deployment on Dwyane. Not because of this service management will be also be involved. There's a serious off criterias. I will have to abide by
07:30
the cost of quality management. This is one of those things that would like to touch.
07:36
Cost is how quality
07:42
is
07:44
affecting the final product in terms off, um,
07:48
off how we can sell it ***.
07:51
There are different costs, preventive costs, appraisal cause and failure calls. In this picture,
07:59
we have different compare self costs of poor quality versus calls of God. Good quality. We have prevention costs, appraisal cause external and internal costs.
08:09
So we need to look at the different
08:11
a cost
08:13
in which ones from the perspective of risk, which once we are going to assume in absorbed in order for our projects to be successful
08:28
measurement tools for quality we have the process flow chart, which is basically a name, implies a flow chart that tries to guide does give us guidance through the evaluation off quality. We also have run charts, run charts. We've seen it before. When it comes to costs
08:46
in schedules,
08:48
run charts are used to evaluate or compare our projected versus effective or actual progress. And how these, um,
09:01
compared to the results that we are intending.
09:05
Finally, we have history. Grams, Um, for example, we have the pert chart, which is also one of history comes in where we can see,
09:13
um, errors. Or we can see performance and measure it over time. So he's a grams do offer valuable information. In that sense.
09:26
Well, this is the end, and we have seen some of the strategies that we could use to manage quality.
09:35
So this is it for now, and I'll see you in our next
09:39
Marjorie

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Humberto Hilario
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