Time
8 hours 33 minutes
Difficulty
Beginner
CEU/CPE
9

Video Transcription

00:05
computer systems routinely have issues or unexpected behaviors, many times thes problems arm or of an inconvenience than a serious unrecoverable event.
00:15
There are some observable symptoms that can help guide troubleshooting steps to identify the cause of the issue and corrective measures to take
00:22
an improper system shutdown can cause harm to the systems, components or software, and should only occur when no other options are available
00:30
in Windows. A utility tool called M S config can be used to troubleshoot start up or shut down processes.
00:37
A spontaneous shutdown or restart may be a symptom, indicating an issue with operating system or hardware has occurred.
00:45
Typical results are a proprietary crash screen. Restart or shut down
00:49
in some operating systems, such as Windows, A user can choose whether or not to have a system automatically restart after a blue screen of death air occurs
00:58
under system properties click and open the settings under startup and recovery.
01:03
It is set to automatically restart by default but can be edited
01:07
in Lennox and OS X. Kernel Panic is used to describe a fatal system air that cannot easily be recovered from and results in a black proprietary crest. Green
01:17
pressing any key will restart the system, but additional troubleshooting is needed to ensure the system is working properly.
01:23
Pressing the deaky while the system restarts will start apple diagnostics. If the crash was caused by a hardware issue, this tool will help determine which component is responsible for the crash.
01:34
A second troubleshooting option would be to wait for the OS X system to restart and log in a message stating your computer was restarted because of a problem will appear and clicking on the more info button will provide a crash report.
01:48
The report may help determine what caused the crash and may also be submitted to Apple.
01:53
Another symptom indicating an issue could be hardware device is not working properly. We're not being detected
02:00
in Windows. Suspected hardware problems can be located by opening the device manager and finding the device marked by Yellow Triangle with the black exclamation mark
02:09
inspecting the devices. Properties can reveal information as to why the device is not functioning properly.
02:15
Service's are essential components of a working operating system,
02:20
Windows, Lennox and OS X. All you service is to run core functions and features
02:24
issues with thes service's could be caused by faulty hardware, missing dependencies or a Miss configuration
02:31
safe mode in Windows and OSX systems can help troubleshoot service issues.
02:37
When a system Boots and Safe mode service is that air not crucial for the basic operation of the system, such as networking, will be disabled.
02:45
This enables troubleshooting to focus on whether a specific service is interfering with the systems. Normal operations.
02:52
Another common air that may occur relates to compatibility
02:57
compatibility. Air is when there are issues between older operating system versions and newer hardware, or vice versa.
03:04
In Windows, there are a few different troubleshooting options for this air.
03:08
There is the program compatibility Troubleshooter Tool, Try to run the program as an administrator or research a solution Online
03:16
Slow system performance can be a symptom of an underlying issue in Windows Lennox or OSX systems.
03:23
There are many contributing factors that can cause poor performance. Troubleshooting begins by looking at the system configuration, specifically determining if it's utilizing a high performance option. Systems running many applications without the memory needed to support them can cause a system to run slower.
03:42
Adding additional memory to the system could improve performance and multitasking abilities,
03:47
viruses or mail where may cause assistant a leg
03:51
keeping systems and anti virus applications. Updated is a preventative measure to protect against these types of threats. Running unnecessary applications or service is especially during startup can bog down a system.
04:02
Reducing this will help improve the overall performance and lessen the amount of time for start up
04:08
hardware can lead to poor performance.
04:11
Keeping internal components clean like the CPU and cooling fan and upgrading components when needed, will help improve performance and life of the system.
04:19
Minor performance issues like the inability to open a file or common
04:24
it may be that the file extension is unknown or that the application is not associate ID or installed for the specific file type.
04:31
In these cases, the file association needs to be matched to an application or the application needs to be installed.
04:39
Once the file association has been set,
04:42
the file should be able to be open by its length application in Windows eight and hire the file. Associations can be set through the default APS options.
04:50
Performance issues may also be experienced with the graphical user interface or gooey.
04:56
In most cases. A simple restart will fix the problem,
05:00
however, if a simple restart doesn't correct it. Troubleshoot by restarting the system and running the operating systems command, prompt or boot the system in safe mode or recovery mode
05:11
and Windows. A gooey issue could be related to the display, not using the correct refresh rate setting.
05:16
To fix this, press the shift key plus restart, then click on the troubleshoot option toe access the advanced settings,
05:24
select the advanced option and then start up settings
05:28
from their resolution options to start the system using the enable low resolution video option can be selected.
05:35
This mode enables the displays refresh rating to be adjusted to a compatible rate for the gooey
05:42
system. Issues typically present themselves through one of many symptoms.
05:46
Identifying these symptoms and knowing where to begin troubleshooting will help lead to the cause of an issue and options for addressing it.

Up Next