Time
8 hours 33 minutes
Difficulty
Beginner
CEU/CPE
9

Video Transcription

00:05
mobile devices are heavily relied on for both personal and professional use.
00:10
When issues occur where the device isn't functioning as expected, it can be both frustrating and cause loss of production.
00:16
Being familiar with how to troubleshoot some of the common mobile device issues can help limit downtime.
00:22
A dim display is a common occurrence with both android and Apple IOS devices.
00:28
It can be caused by a number of things. The brightness setting could be too low and easily adjusted under the device settings or a low battery could be the cause by dimming to conserve the battery power,
00:39
intermittent wireless or a dropped, her weak signal is likely due to a poor signal either from a cell tower or WiFi signal.
00:47
Try physically moving to a different location closer to the wireless router or away from appliances, which could be causing interference.
00:54
A WiFi analyzer can help find the best signal by looking at available wireless access points and their channels.
01:00
The wireless network connection status on a wireless device indicates the device strength. The more bars, the better signal.
01:07
If no other networks are available, a WiFi repeater can extend the wireless coverage area.
01:12
In addition, to signal strength. Poor data speeds can be impacted by a week wireless network
01:19
if the signal is strong. But data speed is still an issue. It may be the result of a data throttle or limitation from the service provider.
01:26
Monitor data usage and disabled data usage for APS that do not need to use cellular data
01:32
when a mobile device completely loses its wireless connection. First confirmed that the WiFi is enabled on the device under network settings.
01:40
If WiFi has enabled, check that the wireless router is in range and itself has Internet connection. Similar toe WiFi Bluetooth can be enabled and disabled if a mobile devices not connecting to a Bluetooth device first insure Bluetooth is on.
01:53
If Bluetooth is still not working, restart the device. Desire to be paired to. If possible, airplane mode will disable both WiFi and Bluetooth, and sure the device is not in airplane mode.
02:05
If a touch screen is not responding, make sure the surface is dry and clean and restart advice.
02:10
Try a touch screen writing device, such as an apple pencil or stylists to test the touch screen if it is still non responsive. Research. If new software firmware updates are needed
02:21
for difficulties loading APS. Make sure there's enough available storage space and memory on the device.
02:27
Delete any old and unused APS to make more room
02:30
check to see if the network connection is required and, if so, confirmed the connection. And try running the APP again.
02:37
Overheating can cause a device to run slow. If the device seems hot powered off, remove any protective cases and allow it to cool down.
02:45
Dirty components can also impacted devices performance. This is especially true of CP use and fans and laptops.
02:52
Besides overheating batteries can drain much faster. If multiple processor intensive abs are running at once.
02:59
Close any APS when not in use and verify the devices. Power management settings are set to the most efficient for each use scenario
03:06
to extend the life of a mobile device battery, there are a few best practices to follow.
03:10
Use the device when the battery is between 80 and 20% of its charge.
03:15
Use a reasonable brightness setting. The higher the brightness, the more battery power used.
03:21
Close APS not in use and make sure closed, not just running idle in the background. Keep devices updated and restart them every 1 to 2 weeks.
03:30
If a mobile device freezes locket and then unlock it.
03:32
This could refresh any APS that were hung.
03:36
If the device is still froze, restarted and check for any available updates.
03:39
Troubleshooting audio issues should begin with verifying the devices. Sound isn't muted, and the volume is at an audible level. If it is a wireless sound issue like Bluetooth, speakers confirmed that Bluetooth is enabled on both devices and the devices successfully paired.
03:53
If a nap is not performing as expected, check to see if there's an update for it.
03:59
Otherwise, uninstalled app and reinstall it.
04:01
Most abs are easily deleted by holding the APP icon until the X appears and tap to delete.
04:08
This can also be done in the iPhone. Storage options under settings.
04:12
When basic troubleshooting doesn't address a mobile device issue many times, the application or device itself may need reset.
04:18
A soft reset or restart is typically one of the first things to try.
04:24
The data remains intact, but all the apse closed and the service is do a reboot.
04:28
A hard reset, also known as the race, is when a mobile device is reset back to its original factory state.
04:34
All data and user installed applications will be deleted.
04:38
Cases where a hard reset would be done is when the device is transferring owners or when the device is experiencing an issue where other troubleshooting steps didn't resolve it.
04:47
In either case, backing up the devices data prior is prudent.
04:51
The hard reset is done through settings in both IOS and Android devices.
04:57
Several confirmations, as well as the user's pass code, is required to ensure this action is intentional.
05:02
If all else fails, seeking a technical support from the device manufacturer may be necessary.
05:08
Mobile devices with the service's inconvenience offer to users have made them an integral part of daily activities.
05:15
Taking care of them and the data they contain is an important owner responsibility.

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