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Virtual Box This lesson covers the virtual PBX, which stands for Private Branch Exchange which is a telephone switch and call manager. The virtual PBX allows for:
- Establishing connections
- Maintaining connections
- Disconnecting connections
- Providing call information
The virtual PBX replaces hardware but still requires a call agent. It's useful for Voice Over Internet (VoIP) and works well in every environment from a small office to a large call center.